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Yesterday’s contact centers can’t meet

Today’s customer expectations

Skip confusing IVRs and endless hold music. Deliver instant resolutions with zero waiting. Apisdor’s Voice Bots enable instant, personalized AI conversations understand real-time intent, respond empathetically, and resolve on the first call.

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Plug AI into your own data & over 400 integrations
Proof through capability and readiness

Built for Enterprises from Day One

Co-created with CX leaders and contact center veterans—shaped by real-world workflows, not lab demos.Designed for scale, security, and seamless integration—so teams can adopt AI voice without disruption.

Why choose Apisdor

#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform

Security-first architecture with encryption, RBAC, and audit trails

Security

Multilingual, sentiment-aware conversations that feel human

AI Assitant for  support team

Seamless agent handoff and smart routing for complex cases

Human in The Loop

API-first design with CRM, helpdesk, and telephony connectors

Connect existing apps and workflow

Pilot-to-production in weeks with a dedicated success team

Easy deployments

A super co‑pilot for your support heroes

Enable exceptional customer services with Apisdor

No matter how sophisticated your tech stack is, Support agents still speak at a human pace—any agents can only handle one conversation at a time. This creates a natural bottleneck that limits scalability unless you can proactively reduce or intelligently redirect inbound calls.

Long waits and wrong transfers don’t build loyalty. Apisdor Voice Bots provide immediate, tailored assistance wherever customers reach out. With domain-tuned intelligence and multilingual understanding, they capture intent, fetch context, and deliver natural, LLM‑powered resolutions across retail, BFSI, travel, and more.

Voice Bot Capabilities

Empathetic, Smarter Conversations Powered by AI

Apisdor voice bot enabled contact center solution leverage deep learning and vertical LLMs to understand intent, extract customer data, and deliver highly contextual, personalized responses.

Handles inbound and outbound calls with real-time speech recognition (ASR), natural-sounding TTS, call routing, and multi-turn dialog capabilities.

Global customers expect service in their native language 24/7—AI Phone agents deliver it without exploding head-count.call, seamlessly switching when the customer does. Preserves context across languages so information doesn’t need to be repeated.

Tap into real-time customer insights—from preferences to sentiment—to deliver responses that feel personal, relevant, and genuinely empathetic.

Voice AI continuously learns from real conversations to sharpen accuracy, boost efficiency, and deliver customer experiences that truly connect.

Cover every gap in your customer journey with Voice AI. It listens, understands, and resolves—instantly and around the clock—so your team can focus on what matters most.
Tailored Voice Bots for Every Vertical

Boost Efficiency by Automating 90% of Routine Queries

Powered by vertical-specific LLMs, our Voice Bots grasp the unique language, workflows, and customer expectations of your business. From nuanced responses to real-time resolutions, they deliver value where it matters most.
Healthcare

Healthcare Helpdesk & Patient Support streamlines routine patient requests into one 24/7, voice‑first front desk—covering scheduling, reminders, directions, FAQs, coverage questions, and payments through compliant, auditable workflows. It shortens wait times, removes repetitive verification, and delivers multilingual, empathetic assistance across phone and digital touchpoints. Smart routing preserves conversation context for clinical and billing teams, lifting first‑contact resolution while lowering operational load. Built‑in consent, access controls, and logging maintain privacy standards and consistent guidance at every step

Smart AI receptionist

Intelligent, voice-powered front door for common requests—appointments, reminders, directions, FAQs, and secure message routing—reducing wait times and freeing clinical staff.

Key Outcomes
No call goes unanswered, increased appointment bookings

AI pre/post‑treatment guide

Plain‑language, multilingual prep and recovery instructions with medication and fasting rules, checklists, and reminders—escalates to clinicians for edge cases to keep guidance safe and consistent.
Key Outcomes
Improved patient adherence; Enhanced safety and consistency; improved patient satisfaction.

Collections Management

Automate proactive reminders, follow-ups, and payment confirmations. Help customers stay on schedule with empathetic nudges while giving your team clear visibility into delinquency risk and recovery progress.
Key Outcomes
Better on-time payments; higher recovery; reduced operational load

AI Revenue driver

Quarterly/annual reminder calls about free health and dental checkups as per their insurance coverage.

Insurance Benefits and eligibility guidance, cost estimates, balance reminders with compliant disclosures, and self‑serve payment options or handoff to billing.

Key Outcomes
Increased appointment volume, Improved patient retention, Enhanced patient trust and satisfaction

Clinical Documentation & Coding streamlines charting from the moment a visit starts to final bill submission. Ambient capture turns conversations into structured notes, smart coding suggests compliant codes with rationale, and a promptable assistant generates letters, discharge summaries, and referrals on demand. Together, these tools reduce after‑hours charting, cut denials from incomplete documentation, and standardize quality across service lines. Built‑in guardrails, audit trails, and role‑based access help maintain clinical safety and privacy while improving speed and accuracy.

AI Scribe

Capture clinician–patient dialogue live and convert it into structured notes (HPI, ROS, Exam, Assessment/Plan) with time‑stamps and source highlights. Clinicians review and sign off, then sync to the record—less after‑hours typing, more time with patients.

AI Code Generator

Translate encounters and documentation into suggested codes with traceable rationale. Surfaces missing elements, links to supporting text, and flags potential edits—helping reduce denials, accelerate billing, and improve first‑pass yield.

Ask AI

Generate letters, discharge instructions, referral notes, prior‑auth packets, and visit summaries from a short voice or text prompt. Applies approved templates, reading‑level guidance, and policy language for consistent, patient‑friendly documents.

Periodontal Charting

Voice-guided, chairside charting for periodontal exams—automatically captures pocket depths, bleeding, mobility, and recession with real-time prompts and validation. Reduces manual entry, ensures consistent documentation, and accelerates workflows across providers and visits.

Doctor/Clinician Assistant empowers care teams with hands‑free lookups, structured collaboration, and actionable insights—right inside daily workflows. A voice assistant handles quick queries and orders routing; an MDT assistant prepares concise case briefs and captures decisions; clinical intelligence surfaces risks, care gaps, and next‑best actions. Together, they shorten time‑to‑answer, reduce cognitive load, and improve decision quality while preserving audit trails, role‑based access, and privacy controls

AI‑Enabled Periodontal Charting

Chairside dictation captures periodontal measurements and findings, auto‑structuring them into standardized charts with patient‑friendly summaries and multilingual support—faster, consistent documentation for dental teams.

Clinician Assistant

A secure, hands‑free helper for point‑of‑care tasks: retrieve vitals, meds, allergies, and imaging summaries; place routed requests; set reminders; and send structured messages—all with context preservation and user authentication.

MDT Assistant

Prepare multi‑disciplinary case packets automatically—problem list, relevant labs/imaging, prior notes, and guidelines—then capture meeting decisions, owners, and due dates. Distribute action items to the right teams with traceable follow‑ups

Clinical Intelligence

Turn notes, labs, and encounter data into signals that highlight risks, care gaps, and priorities. Provide explainable summaries and guideline‑aligned suggestions to support clinician judgment, not replace it.

Multilingual Communication ensures equitable access to care by delivering real‑time, medical‑grade interpreting across phone and in‑clinic encounters. A secure language interpreter handles bidirectional conversations with speaker attribution and glossary tuning for clinical terms, while built‑in consent, logging, and role‑based access support privacy and compliance. The result is clearer understanding, reduced errors, and faster, more confident decisions for patients and care teams across languages and dialects.

AI Language Interpreter

Real‑time, bidirectional medical interpreting with speaker attribution, dialect sensitivity, and specialty glossaries for drugs, anatomy, and procedures—improves clarity and speeds up care without waiting for human interpreters.

On‑Demand Language Routing

Instantly detect or select the preferred language and connect patients to the right interpreter workflow—phone, kiosk, or bedside—while preserving context and audit trails.

Mid‑Conversation Language Switching

Seamlessly switch languages if a family member joins or patient preference changes, maintaining conversation continuity, timestamps, and attribution.

Clinician Prompts & Clarifications

Safe prompts allow clinicians to request repetition, slower speech, or spelling for critical terms; standardized clarifications reduce misinterpretation in high‑stakes discussions.

Compliance & Privacy Controls

Consent capture, data minimization, encryption, and access logs align with privacy policies, while transcripts and summaries can be stored or redacted per organizational rules.

Specialized Procedures & Advanced Diagnostics brings precision AI to high‑stakes clinical tasks, from chairside charting to imaging interpretation and expert Q&A at the point of care. These capabilities standardize documentation, surface clinically relevant findings faster, and reduce cognitive load for providers—while preserving reviewer sign‑off, audit trails, and privacy controls. Designed to complement clinician judgment, the suite supports multimodal inputs (voice, image, text) and adapts to specialty templates and guidelines for safe, repeatable outcomes.

Periodontal charting (AI‑enabled)

Chairside voice dictation captures pocket depths, recession, BOP, furcation, mobility, and plaque indices per tooth/site, then auto‑structures results into standardized charts with color coding, timestamps, and patient‑friendly summaries for case acceptance.

Medical image processing & classification

Assist clinicians by organizing and pre‑classifying images (e.g., radiographs, CT, MRI, derm) against validated taxonomies; highlight regions of interest and generate structured impressions for reviewer verification—notifying when quality or protocol issues may impact reads.

Medical image interpretation assist

Provide explainable overlays, measurements, and comparison‑to‑prior insights with rationale snippets and references to guidelines; export structured impressions and differential cues for clinician editing and sign‑off.

Text‑based medical question answering

Answer clinician and staff queries with grounded, citation‑aware responses; support preclinical interviews, triage pathways, order sets, and quick literature distillation—always within approved content sources and policy guardrails.

Adaptive clinical triage & decision support

Guide intake narratives into evidence‑aligned triage suggestions and safety thresholds; surface red‑flags, care gaps, and next‑best actions while documenting reasoning steps for oversight and audit.

Summarization & handoff briefs

Convert long notes, consults, imaging reports, and labs into concise, role‑specific summaries with problem lists, pending items, and recommended follow‑ups to accelerate handoffs and MDT reviews.

AI Solution for BFSI and Lending: Smarter Operations, Happier Customers
Transform your lending operations with an AI solution purpose-built for BFSI. Enhance efficiency and elevate customer engagement across key functions—including seamless inter-branch support, comprehensive lending management for both businesses and consumers, proactive collection reminders to reduce bad debt, and rapid dispute resolution. Our AI-powered voice technology helps financial institutions meet the evolving demands of the lending industry with intelligent automation and real-time responsiveness.

Inter Branch Support

Centralize branch-to-branch communication so teams can instantly access loan data, verify details, and share updates. Reduce back-and-forth, accelerate decisions, and deliver a consistent borrower experience across locations.
Key Outcomes
Faster information access; fewer handoffs; consistent CX

B2B & B2C Lending Management

Use AI voice bots to handle loan inquiries and applications end-to-end. Provide real-time status updates, eligibility info, and document guidance to keep both retail and business borrowers engaged.
Key Outcomes
Higher engagement; shorter application cycles; improved transparency

Collections Management

Automate proactive reminders, follow-ups, and payment confirmations. Help customers stay on schedule with empathetic nudges while giving your team clear visibility into delinquency risk and recovery progress.
Key Outcomes
Better on-time payments; higher recovery; reduced operational load

Online Dispute Resolution

Guide customers through dispute filing with clear steps, data capture, and instant status updates. Speed up resolutions, increase trust, and lower escalations with transparent, voice-led workflows.
Key Outcomes
Faster dispute closure; higher CSAT; fewer escalations.

Modern insurers need faster, friendlier conversations at scale. Apisdor’s AI voice bots and contact center automation streamline claims, simplify policy servicing, accelerate online dispute resolution, and strengthen fraud prevention—delivering secure, compliant experiences your customers trust. Reduce handle time, improve first‑call resolution, and adapt quickly to evolving regulations with voice-led workflows built for insurance.

AI Voice for Claims Intake and Status

Guide policyholders through claim submission in natural language, capture required details, and validate documents in real time. Provide instant claim IDs and proactive status updates to speed payouts and reduce follow-up calls.

Policy Servicing via AI-Powered Contact Center

Answer coverage questions, process endorsements, and manage renewals automatically. Send real-time confirmations and reminders so customers stay informed—without long queues or repetitive verification.

Voice-Led Dispute Resolution

Triage disputes, collect evidence, and share next steps instantly. Keep customers updated with clear, time-stamped notifications, shortening resolution cycles and lowering escalations.

Intelligent Fraud Signals in Every Call

Detect anomalies during conversations using behavioral cues and pattern analysis. Flag risky interactions, trigger step‑up verification, and route to specialists—protecting customers and preventing losses.

Apisdor brings AI voice bots and contact center automation to fintech and payments. Provide round‑the‑clock merchant support, simplify chargebacks and refunds, accelerate online dispute resolution, and manage mandates and subscriptions with compliant, audit‑ready workflows. Deliver reliable, multilingual experiences at every transaction while reducing handle time and improving first‑contact resolution.

24/7 AI Voice for Merchant Support

Give merchants instant help for payment processing, settlement status, reconciliation questions, and account updates. Proactive alerts and smart routing minimize downtime and keep operations smooth.

Voice‑Led Chargeback and Refund Automation

Collect evidence and customer details conversationally, validate documents, and trigger next steps automatically. Shorten investigations, cut losses, and protect relationships with transparent, auditable interactions.

Voice Alerts and reminders

Deliver scheduled reminders for people to consume accrued benefits, new offers, overdraft facilities and more

Instant customer support

From routine queries to complex banking needs—such as transaction disputes, payment mandates, and subscription management for recurring payments, cancellations, and updates—we streamline support to boost CSAT and retention rates by up to 30%.

Modern BFSI operations demand precision, speed, and transparent communication across the post‑transaction lifecycle. Apisdor’s AI voice bots and contact center automation streamline verification and documentation, simplify account servicing, accelerate online dispute handling, and keep settlements on schedulereducing manual effort while strengthening client confidence.

Document collection and processing

Automate KYC, KYB, and policy/account document intake with guided, natural‑language flows that collect, validate, and reconcile details in real time. Shorten onboarding, enforce compliance rules, and eliminate back‑and‑forth between front, middle, and back office.

Account Management

Provide secure, voice‑led access to balances, statements, limits, payouts, and recent transactions with strong authentication. Trigger service actions—profile updates, mandate changes, card controls—and route complex requests to specialists with full context.

Online Dispute Resolution

Guide customers step‑by‑step to file disputes, capture evidence, and receive timestamped status updates. Standardize responses, compress resolution cycles, and lower escalations with auditable, policy‑aligned workflows

Settlements and reconciliations

Automate confirmations, acknowledgments, and notifications with real‑time status and exception alerts. Reduce breaks and errors through proactive outreach and cutoff reminders, improving on‑time settlement and reconciliation accuracy.

Revolutionise your wealth management services by prioritising personalised client interactions and strategic planning. Our solutions encompass the ability to schedule consultations, comprehensive legacy planning, effective online dispute resolution, insightful tax planning, and much more. Equip your organisation to meet the diverse needs of clients, fostering long-term relationships built on trust and exceptional service.

Consultations

Empower customers to schedule consultations effortlessly and eliminate wait times altogether.

Legacy Planning

Facilitate legacy planning with voicebots that guide your customers through essential steps and collect information on asset distribution.

Online Dispute Resolution

Resolve disputes efficiently with voicebots that manage wealth management issues, gathering information and providing updates for quick resolutions.

Tax Planning

Optimise tax planning with Kapture’s voicebots and enable your customers to stay updated on tax regulations and deductions.

Reimagine retail service with AI voice. Apisdor’s voice bots and contact center automation handle delivery changes, returns and exchanges, inter‑store coordination, and inventory inquiries so customers get fast answers while teams focus on growth. The result: leaner operations, happier shoppers, and healthier margins across e‑commerce, q‑commerce, D2C, FMCG, and marketplaces.

E-Commerce
Q-Commerce
FMCG
D2C
Retail Marketplaces

Manage ecom delivery and reschedules

Let shoppers change delivery slots, update addresses, or switch pickup windows via AI voice instant confirmations, no queues, fewer failed deliveries.

Automate returns and exchanges

Use a voice bot to check eligibility, generate labels, and share real‑time status updates clear expectations, faster resolutions, happier customers.

Coordinate inter‑store operations

Streamline store‑to‑store inventory checks, pickup transfers, and promo alignment with Voice AI, creating accurate, auditable communication across locations.

Detect and prevent retail fraud

Analyse customer interactions in real-time, identify suspicious patterns, and detect anomalies effortlessly.

Real‑time inventory visibility

Provide up‑to‑date stock levels, substitutes, and back‑in‑stock alerts through AI voice so buyers find what they need and shelves stay optimized.

Fast, transparent refunds

Guide customers through refund requests with policy‑aware voice flows, instant answers, and trackable timelines less friction, fewer escalations.

Supplier collaboration and insights

Give suppliers instant visibility into order status, inventory needs, and production schedules with AI voice updates on‑time fulfillment and stronger partnerships.

Apisdor’s AI voice bots and contact center automation deliver instant, personalized assistance across the travel journey—reducing wait times, speeding resolutions, and improving operational efficiency for modern travel brands. Real-time updates, multilingual support, and seamless handoffs ensure travelers get timely help while teams focus on exceptional service.

Airlines
Cruise Lines
Online Travel Agencies

Itinerary Management

Simplify trip planning and changes with voice-led guidance, live confirmations, and proactive reminders. Share booking details, connections, add‑ons, and documents in one natural conversation.

Flight Status and Delays

Send real-time status, gate, and schedule alerts, then surface rebooking options and vouchers automatically.
Set clear expectations during disruptions to reduce queues and frustration.

Crisis Management

Provide immediate information and step‑by‑step instructions during emergencies, from safety notices to alternative travel plans. Route complex or sensitive cases to specialists with full context preserved.

Information on In-flight Experiences

Answer questions about seating, Wi‑Fi, meals, upgrades, entertainment, and policies through human‑like voice interactions. Capture feedback and trigger service requests without waiting on hold.

Deliver fast, reliable product support with AI voice. Apisdor’s voice bots and contact center automation handle setup help, service scheduling, warranty workflows, repair tracking, and abuse detection so customers get instant answers while service teams stay focused on high‑value work.

Guided Installation and Setup Support

Make unboxing effortless with step‑by‑step, voice‑led instructions tailored to the exact model and configuration.

Reduce technician dispatches and repeat calls by surfacing how‑to guidance, safety checks, and quick fixes in natural language.

Scheduling Service Appointments

Let customers book, reschedule, or cancel service visits in seconds, with automated reminders and parts‑availability checks.

Balance technician routes and SLAs with smart slots that cut downtime and no‑shows.

Warranty and Claim Initiation

Streamline claim filing through policy‑aware voice flows that capture proof of purchase, serial numbers, and issue details. Generate case IDs instantly and route to the right team, shortening processing times and boosting trust.

Real-time Tracking for Repairs and Replacements

Provide real‑time status on diagnostics, spare‑parts ETA, technician assignment, and delivery windows—no hold music required. Proactive notifications keep customers informed, reducing anxiety and inbound follow‑ups.

Warranty and Service Abuse Detection

Flag suspicious patterns across conversations and cases—mismatched serials, repeated claims, or abnormal usage signals. Trigger step‑up verification or specialist review to protect margins while maintaining fair treatment for genuine customers.
Benefits

Your Team's Potential Unlocked: Maximise ROI while improving
NPS score with Assistant Bots

Leverage Apisdor bots to cut costs, lift ROI, boost team output, and deliver the customer experience you’ve always dreamed of.
Reduce-Resolution-Times

Accelerate Issue Resolution

Achieve prompt answers and solutions, minimizing wait times and keeping customers satisfied from the very first touchpoint.
Increase-Cost-Savings

Drive Smart Savings

Reduce overall service delivery expenses and operational costs, opening up resources for growth and innovation.
Automate-Common-Queries

Expand Automation Coverage

Handle a broader range of queries and customer needs with advanced AI interfaces—improving coverage and freeing agents for high‑value engagements.
Increase-1-Touch-Calls

Increase First-Call Success Rates

Ensure the vast majority of customer interactions are resolved in a single conversation, setting a new standard for efficiency.
Zero-Chance-of-Escalation

Minimize Escalations

Detect and address issues in real time, preventing unnecessary transfers and escalating only when truly needed.
Zero-Chance-of-Escalation

Boost Customer Satisfaction

Transform the customer experience, supporting measurable increases in satisfaction scores that translate into loyalty and positive reviews.
Voice Bot Demo

Live Voice Bot Demo - Latency, Accuracy, Intelligence

Discover authentic customer interactions powered by Apisdor Voicebots. Experience genuine call recordings and scenario walkthroughs that showcase how our AI excels across verticals—from resolving service requests in real time to powering personalized outbound campaigns. See how intelligent intent recognition and adaptive dialogue deliver custom-fit, industry-aware solutions—whether supporting inbound calls, following up on leads, or managing transaction queries. With Apisdor, every conversation feels human, efficient, and tailored to the moment—making each touchpoint a driver for customer loyalty and satisfaction.

Health care Appointment Confirmation & Pre‑Visit Instructions

Healthcare, Diagnostics

Customer not Present for Delivery

Retail

Policy Renewal Reminder

Insurance

Integrations

Easy Integrations for the Tools Your Teams Use Daily

Seamlessly connect Apisdor voicebots to the platforms your teams already rely on. With over a thousand prebuilt API integrations and robust low-code connectors, Apisdor works within your existing tech stack—so your workflows stay streamlined and staff can focus on what matters most. Eliminate onboarding headaches and avoid tool fatigue by activating new capabilities securely, invisibly, and at scale. Spend less time training teams on new dashboards and more time delivering real business results.

Scale with Confidence

Enterprise-grade Security & Compliance

Encrypt sensitive data and mask PHI/PlI information so that your support team can access only necessary information.

Challenge

Smarter Calls. Better Care

Smarter voice automation: capturing complex details like emails and locations, while providing empathetic healthcare calls that reduce no‑shows and improve patient experience.

“ Our AI Voice Bot Captures Complex informations like Emails, location, surveys like a pro. Witness the demo.“

Appointment booking

Inbound

“AI Voice Bot with Personality & Sentiment Awareness. Outbound Calls for Healthcare Labs Appointment Confirmation Pre‑Visit Instructions”

Appointment confirmation

Outbound

Talk to us and get a unique custom bot with your voice and personality for FREE.

Become an early mover in the industry who transformed their business while reducing support cost.

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